At Haven Home Furniture, we want you to love your purchase. If you are not fully satisfied with your order, we’re here to help with our Refund & Return Policy.

1. Returns

• You may request a return within 7 days of delivery.

• Items must be unused, unassembled, and in their original packaging.

• A proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Mattresses (if unsealed or used)

• Clearance or final-sale items

• Custom-made or personalized furniture

3. Refunds

• Once we receive and inspect your returned item, we’ll notify you about the status.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping fees are non-refundable unless the return is due to a defective or damaged product.

4. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll arrange a replacement, repair, or full refund at no extra cost.

5. Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please initiate a return and place a new order.

6. How to Request a Return

To start a return, contact us via:

• Email: havenfurnituretx@gmail.com

• Phone: +1 (713)-672-4440

• Address: 5009 Antoine Dr Houston, TX, United States, Texas 77092

Our team will guide you through the return process.